Cresco Tech Privacy Policy

Effective Data: 10/09/2024

Introduction

Welcome to Cresco Tech. We are committed to protecting the privacy and security of our users and clients. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website www.crescotech.co.uk including any other media form, media channel, mobile website, or mobile application related or connected thereto.

Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:


  • Personal Information: We collect personal information you provide to us such as name, address, contact information, passwords and security data, payment information and social media login data.
  • Usage and Log Information: We collect service-related, diagnostic, and performance information. This includes information about your reactivity (such as how you use our services, how you interact with others using our services and the like), log files, and diagnostic, crash, website and performance logs and reports.
  • Device Information: We may collect information about your device, including, for example, hardware model, operating system version, unique device identifiers, and mobile network information.

How We Use Your Information

We use the information we collect to operate, provide, improve, understand, customise, support, and market our Services. This includes using information for:


  • Communication with you about our services
  • Providing and improving our services
  • Enhancing security and safety
  • Personalising content
  • Fulfilling legal requirements

Sharing Your Information

We do not share your personal information with companies, organisations, or individuals outside of Cresco Tech except in the following cases:


  • With your consent
  • For external processing
  • For legal reasons

Service Providers

We may employ third-party companies and individuals to facilitate our Service ('Service Providers'), provide the Service on our behalf, perform Service-related services, or assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Specifically:


  • Vercel: We utilise Vercel for website hosting. As our hosting provider, they manage and store our web content, making it accessible to users globally. They may process data about our users in the course of providing these hosting services. Vercel is committed to data security and protection.
  • Google Analytics: For understanding and improving user interaction with our website, we employ Google Analytics. It provides insights into user behavior, website traffic, and overall performance. Google may access data about your visits to our site under strict privacy restrictions. We use these insights to enhance our services and user experience.
  • Supabase: We use Supabase for backend services including database management and authentication. It supports our application's data processing needs and helps maintain real-time functionality. As part of their service, they handle and store data, which may include personal information

Each of these service providers is chosen for their commitment to privacy and security. They are bound by contractual obligations to implement appropriate measures to protect your data and ensure confidentiality. We share your personal data with them strictly for the purposes outlined above and only to the extent necessary for the provision of their services.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-parties site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Tracking and Cookies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept the cookies, you may not be able to use some portions of our Service

Your Data Protection Rights

Under GDPR, you have various rights including:

  • Right of Access: You have the right to access your personal data.
  • Right to Rectification: You have the right to correct any inaccurate or incomplete personal data.
  • Right to Erasure: In certain circumstances you have the right to delete the information we have on you.
  • Others: Including the rights to restrict processing, object to processing, and data portability.

Data Retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

Security of Your Information

We use various security measures to ensure the confidentiality of your information. Despite our safeguards, no website can be completely secure, so we urge you to take caution when providing personal information online.

Children's Privacy

Our services do not address anyone under the age of 16. We do not knowingly collect personal identifiable information from children under 16. In case we discover that a child under 16 has provided us with personal information, we immediately delete this from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Effective Date' at the top.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at chris.miles@crescotech.co.uk or tyler.wiltshire@crescotech.co.uk.